Refund policy

PassionImport – Returns & Exchanges Policy

30-Day Return Window
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all tags, manuals, and proof of purchase.

To start a return, email us at passionimportsusa@gmail.com. Returns sent without prior approval will not be accepted. Approved returns will receive a prepaid shipping label and return instructions.

Return Address:

Damaged or Incorrect Items

Inspect your order upon arrival. For damaged, defective, or incorrect items, contact us within 5 days. Do not use the item. We may ask for photos to resolve the issue quickly.

Non-Returnable Items

Some items cannot be returned:

  • Perishable goods (e.g., food, flowers)

  • Personalized/custom items

  • Personal care or beauty products

  • Hazardous materials or flammable liquids/gases

  • Sale items and gift cards

Have questions? Reach out to us before purchase.

Exchanges

The fastest way to exchange an item is to return it and place a new order once your return is approved.

European Union Cooling-Off Period

If your order ships to the EU, you may cancel or return your order within 14 days without needing a reason. Item must be in original, unused condition with packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval. Approved refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed and you haven't received your refund, contact us at passionimportsusa@gmail.com.

Additional Return Guidelines

RMA Required for Returns

All returns require a Return Merchandise Authorization (RMA). Request one via email. RMA is valid for 10 days and does not guarantee refund eligibility until the item is inspected.

Return Packaging Instructions

  • Pack product box inside a shipping carton

  • Include your invoice and reason for return

  • Do not place labels directly on product packaging

  • Write the RMA clearly on the shipping box

Return Timeframes

  • New items: Return or exchange within 30 days

  • Pre-owned items: Return or exchange within 14 days

Shipping Cost & Restocking Fee

  • Original shipping is non-refundable and will be deducted from refunds

  • Customers are responsible for return shipping

  • Use an insured and trackable service

  • A 10%–25% restocking fee applies for used, incomplete, or damaged returns

Return Eligibility Criteria

Returned items must:

  • Be unused and undamaged

  • Include all original accessories, tags, and packaging

  • Retain intact security tags (if any)

We reserve the right to deny returns if items are used, incomplete, or show signs of wear.

Special Orders & High-Value Items

Items priced $7,000+ or labeled "Special Order" may:

  • Be subject to an 8% restocking fee, or

  • Be non-returnable (if agreed in writing)

Special Orders include items:

  • Custom-ordered by request

  • Not regularly stocked

Order Discrepancies

If your order is missing items, damaged, or incorrect, contact us immediately for resolution.

For all return questions, email: passionimportsusa@gmail.com